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General Questions

Q: How do I place an order?

To place an order with us, visit our product description pages for the desired system and click each item you are interested in purchasing. A product information screen will appear with an option to add the item to your shopping cart. Once you add an item to your shopping cart, you can head back to the product pages to select more items, or click the green "Checkout" button to begin the checkout process. Simply follow the checkout steps, and your order will be placed!

Q: Is there a telephone number or an actual store?

The GOAT Store, LLC has no physical store in which items are sold, only this web site. We do all of our communication via e-mail.

Q: How long has the GOAT Store, LLC been in business?

The GOAT Store, LLC became an official limited liability company on May 15, 2001, although the business was started over two years before that in a more limited capacity.

Q: How many people run the GOAT Store, LLC?

The GOAT Store, LLC is owned and operated by collectors and gamers Dan Loosen and Gary Heil.

Q: Why is the name the GOAT Store?

GOAT stands for Games Of All Types, which is what we sell. We thought that it was a funny thing to name a video game store so it stuck.

Product Questions

Q: I am looking for [insert item name here]; do you have this item?

If an item is listed on the site, it is in stock, however due to the nature of selling used video games in various conditions, we generally have limited amounts of products in stock, and our stock is constantly changing. If you wish to get a particular type of product (IE certain label variation, good box, etc), we suggest that you purchase it quickly so as not to miss the oppurtunity.

Q: I see you have [insert item name here] listed on your site; is this item in stock?

If an item is listed on our product listing pages, then we should have the item in stock. Our product listing pages are updated in real-time as orders are placed. In very rare cases, products may be misplaced or mislabeled when we put them into inventory. In that case, we will contact you as soon as possible to tell you of the error and to try to work out a solution.

Q: Are products new or used?

We stock both new and used items. If an item is listed as New, in the product listing for it the product will have a green "N" to the left of the name, and will have the type listed as "New" in the details box below it's name.

Q: What is the difference between a regular item and one listed as "poor?"

A regular item is one that we consider to be in "collectors condition." This means that the cartridge or disc are unmarked; the instructions are unmarked and relatively unbent, and the box is in stable condition with little to no tearing or bending. We make judgement calls based on certain boxes to determine their overall quality. Paper boxes, such as Atari Lynx, Jaguar and all Nitendo boxes may still be listed in good condition with minor flaws because they are made of a thin cardboard. Plastic game cases for systems such as the Sega CD, Saturn and Dreamcast are generally listed as good condition if the paper part of the box itself is still in good shape, and the plastic case integrity remains in tact. If there are hinges missing or cracks to these titles, we will often still list them as good shape.

Q: How bad can a box or instruction manual listed as "poor" be?

We only list items that we consider to still be usable as "poor". For instance, if the game box can hold the game in it but has a tear in the back, this may be listed as a "poor" item. Another example might be a box which has had its UPC removed. From time to time, we get in things that we don't even consider to be "poor," so we include those in orders for free. For instance, a box that was cut so there is just the front and back covers or instructions that are missing pages, but we would still include it with the item.

Q: How bad can a game label listed as "poor" be?

A game label listed as poor can be anything from a minor nick on the label to a large piece missing from it. We do not sell games if you cannot identify what game it is with what remains of the label.

Q: Are all products guaranteed to work?

Yes, unless the product is listed as "untested." We do personally test all hardware that we sell to ensure it is in working condition before it is listed. For more details, check our Order Policy.

Shipping Questions

Q: How much does shipping cost for [insert country/address here]?

Checking the cost of shipping for items can be done when viewing your shopping cart. After you have added the items you wish to purchase to your cart, click the "view cart" button in the upper-right corner on any page. At the bottom of the page will be a small form to enter your country / postal code.

Q: How can I check the status of my order?

All orders contain a secure link in the e-mail confirmation. This link can be used to access the order and check the status. GOAT Store, LLC members can view recent orders in the members area.

Q: What service is used to ship orders?

All shipping is done through the United States Postal Service.

Q: How is the shipping and handling cost determined?

Shipping costs are based on destination, size, and total weight. A small fee to cover packing materials and drop off is also included.

Q: How long does it take to process an order before it ships?

In most cases, orders will ship within 1-2 business days. Business days are Monday through Saturday.

Credit card orders may have an additional delay while the supplied address is verified.

Payment Questions

Q: What methods can I use to pay for my order?

The GOAT Store, LLC currently accepts the following methods for payment: PayPal, credit card, and money order. Credit card payments may not be available for certain destinations.

Q: Do you accept purchase orders?

No. All orders must be paid in full prior to shipping.

Q: Do you accept checks?

No.

Q: I do not live in the United States, what is the best payment method?

For orders outside the United States, we strongly recommend either using PayPal or sending an international money order in US dollars. Due to the prevalance of credit card fraud on the internet, we do not accept credit card orders from many countries.

Q: I do not have a credit card and do not want to use PayPal, what payment method can I use?

You can pay using a money order. These can be obtained from a variety of places. If you live outside the United States, please make sure the money order is in US dollars.

Q: How are credit card orders processed?

When an order is placed, an authorization for the credit card is obtained; this is a check for the availability of funds and does not actually bill the card. Upon shipment of the order, the card is then billed.

For the safety of our customers, all credit card orders are subject to address verification procedures--we will only ship orders to a verified address. Orders may be delayed a few days while verification checks are performed.

If the address cannot be verified for your order, we will contact you to update the address and re-submit the payment.

Account Questions

Q: How do I register for an account?

Near the top of any page, there will be a link which says "Register." Just click on this link and it will take you to the registration page.

Q: Do I need to have an account to order?

An account is not required to place an order. One advantage of having an account is to keep track of your orders with us.

Q: If I register for an account, will you sell my email address to third parties?

No. For more information on this, please read our Privacy Policy.

Q: If I register for an account, how much e-mail will I receive from you?

Not much at all. Our mailing lists are opt-in only and are your choice.

Q: How do I subscribe to a mailing list? How do I unsubscribe?

Mailing list subscriptions can be managed in the My Account area.

Problems / Errors

Q: What should I do if I experience an error while checking out?

In the event that you receive a fatal error message instructing you to contact us, please do so immediately. This is especially important if you were on the payment screen.

If you receive a "page not found" message, try clicking the "Back" button on your browser and try again. Do not attempt to retry if you were on the payment screen--contact us instead.

Q: I've read through everything on this page and I still have a question; how do I contact you guys?

Head over to our support page and submit a ticket.