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| General Questions | Product Questions | Shipping Questions | Payment Questions | Member Account Questions | Problems and Errors |
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| How do I place an order with the GOAT Store, LLC? |
| To place an order with us, visit our product description pages for the desired system and click each item you are interested in purchasing. A product information screen will appear with an option to add the item to your shopping cart. Once all of the items you wish to purchase are in your shopping cart, please proceed to checkout and follow the on-screen instructions. |
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| Is there a telephone number or an actual store? |
| The GOAT Store, LLC has no physical store in which items are sold, only this Web Site. |
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| How long has the GOAT Store, LLC been in business? |
| The GOAT Store, LLC became an official limited liability company on May 15, 2001. |
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| How many people run the GOAT Store, LLC? |
| The GOAT Store, LLC is owned and operated by Dan Loosen and Gary Heil. There are no employees and thus Dan and Gary take care of everything themselves. |
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| Why is the name GOAT? |
| It stands for Games Of All Types. And we thought that it was a funny thing to name a game store. |
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| I am looking for [insert item name here]. Do you have this item? |
All items that are for sale are listed on our product description pages. By default, product listing pages are displayed grouped by price. To make searching for a particular item easier, one can click on the "title" link at the top of the product listing page to sort software items alphabetically.
However, the best option would be to use the GOAT Store, LLC Product search engine to find items. Click here to search now or try our Advanced Search.
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| I see you have [insert item name here] listed on your site, is this item in stock? |
| If an item is listed on our product listing pages, then the item is 99.99% guaranteed to be in stock. Our product listing pages are updated in real-time as orders are placed. Should you order an item and it turns out not to be in stock, we will proceed as specified in our Order Policy. |
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| Are products new or used? |
| We stock both new and used items. This is denoted by a N or U near their price in the product listing pages. |
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| What do the things in paraenthesis like "box" and "inst" mean? |
| These are to denote what exactly the game comes with. If a product is listed as [item name](box, inst), it means that particular item comes with the game, the original game box and instructions all in good condition. If an item is listed as "poor", it means that it is included but not in mint condition. A "poor label" refers to something wrong with the cart. |
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| What is the difference between a regular item and one listed as "poor"? |
| A regular item is one that we consider to be in "collectors condition." This means that the cartridge or disc are unmarked; the instructions are unmarked and relatively unbent, and the box is in stable condition with little to no tearing or bending. We make judgement calls based on certain boxes to determine their overall quality. Paper boxes, such as Atari Lynx, Jaguar and all Nitendo boxes, may still be listed in good condition with minor flaws because they are made of a thin cardboard. Plastic game cases for systems such as the Sega CD, Saturn and Dreamcast may still be in good condition if slightly cracked and if the cases hold their general shape still. |
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| How bad can a box or instruction manual listed as "poor" be? |
| We only list items that we consider to still be usable as "poor". For instance, if the game box can hold the game in it but has a tear in the back, this may be listed as a "poor" item. From time to time, we get in things that we don't even consider to be "poor," so we include those in orders for free. |
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| How bad can a game label listed as "poor" be? |
| A game label listed as poor can be anything from a minor nick on the label to a large rip of it. We do not sell any games that are missing 100% of their label. |
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| Are all products guaranteed to work? |
| Yes, unless they are listed as (untested). For more details, check our Order Policy. |
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| How much does shipping cost for [insert address here]? |
| Checking the cost of shipping for items can be done when viewing your shopping cart. After you have added the items you wish to purchase to your cart, click the "view cart" button in the upper-right corner on any page. At the bottom of the page will be a small form to enter your country / ZIP code. |
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| How can I check the status of my order? |
| As a GOAT Store, LLC account member, this can be done in the order management section of the "My Account" area. |
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| How are orders shipped? |
| All shipping is done through the United States Postal Service. Domestic orders are shipped Priority Mail while International orders are shipped using Airmail or Parcel Post. |
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| How is shipping cost determined? |
| Shipping cost is determined by two factors: First, is the destination domestic or international? And the second, how much does the total package weigh? Using that information, our online order system logs onto the USPS Web site and fetches the actual shipping cost according to the Postal Service. We then add the appropriate handling or packaging material cost. |
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| What methods can I use to pay for my order? |
| The GOAT Store, LLC currently accepts three methods for acceptable payment: Credit Card, PayPal, and Money Order. For more details regarding payment options, please read our Order Policy. |
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| I do not live in the United States, what is the best payment method? |
| For orders outside the United States, we strongly recommend using PayPal or sending a money order. Due to the high amount of credit card fraud on the internet, we generally do not accept credit card orders for most countries. |
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| How are credit card orders processed? |
| For specific details, please refer to our order policy. For the safety of the cardholder, all credit card orders are subject to address verification procedures. We will only ship to the billing address of the credit card. Orders may be delayed a few days while verification checks are performed. |
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| Do you accept checks? |
| No. |
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| How do I sign up for an account? |
| To sign up for an account, just click on the 'Register' button at the top of the page and follow the instructions. |
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| Do I need to have an account to order? |
| No, but having an account gives you tracking options that you otherwise will not have access to. |
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| If I sign up for an account, will you sell my email address to third parties? |
| No. For more information on this, please read the GOAT Store's Privacy Policy. |
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| If I sign up for an account, will you send me email? |
| There are currently two opt-in email lists. If you do not opt-in to either of these, we will not. |
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| How do I subscribe to a mailing list? |
| Mailing lists can be subscribed to in the "My Account" area of the web site. For the desired list, click the "subscribe" link. |
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| What benefits does subscribing to a mailing list give me? |
| You are the first to know about certain GOAT Store, LLC news and sales. Sometimes, we use the mailing lists to send exclusive offers to our members only.
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| How do I unsubscribe from a mailing list? |
| Mailing lists can be unsubscribed from in the "My Account" area of the web site. For the desired list, click the "unsubscribe" link. |
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| What is the deal with wishlists? How do they work? |
| The wishlists are a multi-purpose tool allowing for individuals to save a list of items on our site and either keep the list to themselves or e-mail the list of items to friends as possible gift suggestions (*hint* *hint*). For your wishlist to be saved, you must have a member account and be logged in; your wishlist is automatically saved if you are logged in. |
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| What is the deal with tickets? How do they work? |
| If you have any problems at any time and you have an account, you can quickly get a reply from us by creating a ticket. To open a ticket, use the "create ticket" link inside the "My Account" area of the web site. |
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| What should I do if I experience an error while checking out? |
In the event that you receive a fatal error message instructing you to contact us, please do so immediately. This is especially important if you were on the payment screen using a credit card.
If you receive a "page not found" screen, try pressing the "Back" button on your browser and try again. Do not try again if the error occurred on the payment screen if you are using a credit card--you may inadvertantly be billed again. |
